Many of Your Questions Answered!

Orders

Q: Can I add to, change or cancel and existing order?

A: Because we aim to provide efficient service and delivery, we prepare gifts immediately after orders are placed. Therefore, orders cannot be changed within 24 hours of the order date. You can read more about our cancellation policy here.

Q: Where do I pick up my order?

A: Our location is in Radisson Heights, the SouthEast quadrant of Calgary. Full address is provided upon confirmed order. 

Shipping and Delivery

Note: At this time, shipping is not available. Only Delivery within Calgary and Area, or Pick Up by appointment is currently available. 

Q: What time will my order be delivered?

A: Local deliveries are scheduled between 12:00 PM and 7:00 PM for residences, and 12:00 PM to 4:30 PM for businesses. 

Morning deliveries (10AM and 12 Noon), or Special Delivery times (before 10AM, after 5PM) will be subject to additional premium, based on proximity and requirement before deadline. 

We are unable to offer customers a more specific time or concise delivery time due to the fact deliveries are arranged based on route, workload, and proximity to the office. If you require a delivery at a different time than offered, please contact us directly beforehand to confirm whether we are able to accommodate your request. No one likes to be disappointed!

Cancellations/refunds will not be granted to customers who realize that we are unable to fulfill their requests after an order has been placed.

Q: Can you deliver to multiple locations?

A: Yes. We can deliver directly to your list of recipients at multiple locations and arrange to have all of your gifts arrive on the same day. Delivery charges would be calculated separately for each order to different addresses.

Q: Do you deliver on weekends?

A: Delivery is only available from Monday – Saturday within the local delivery zone, as long as orders were placed before 11:00 AM MST on the preferred date of delivery. 

Q: Do you deliver Before or After Hours?

A: Depending on the delivery location and hours, deliveries can be done before or after hours. An additional charge will be applied to any order where special delivery service is performed, on business days before 8:00 AM or after 5:00 PM.  Requests for special delivery hours, must be received 1 business day prior to the delivery date.

Payment Information

Q: What forms of payment do you accept?

A: We accept all major credit cards, apple pay and google pay.

Q: Do you collect GST/ HST?

A: No, GST/ HST is not collected at this time. The prices are marked per item, subject to optional delivery charges. 

Basket Contents

Product Availability & Substitutions

Q: Will my order look exactly like the one on the website?

A: When you place an order with the us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph on our website.

We do our best to keep the shelves stocked with the products and brands in each gift, however, we cannot control supply and availability from our suppliers. 

As per our substitution policy, minor substitutions are sometimes necessary and do occur from time to time, but we will always substitute products with similar items that are either equal to or greater than the original in value, while taking utmost care to ensure that your purchase retains its original theme and aesthetic.

Q: What is your product substitution policy?

A: In the instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge. We will ensure the basket will retain the original theme and aesthetic. 

Shelf Life

Q: What is the shelf life of gourmet foods in my gift basket?

A:  The gourmet foods in your gift basket will be best within 3 months from the time it is received. Many items will last longer, contact us if you have a question about a specific item.

Returns, Refunds, Cancellation

Q: Can I return a gift or an order? 

A: We only deliver gifts that meet our design & product standards. We have a no return policy on custom orders. But pre-designed gifts can only be returned by the purchaser within 7 days. Although we are unable to accept the return of food products, due to health and safety regulations. 

Any claims for damaged, spoiled, or missing shipments must be made within 48 hours. Please see our policies here for details.

If you are not fully satisfied with your gift package from Mango & Mint, please contact us. Your feedback is important to us.

Q: Can I get a Refund?

A: We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances. The following reasons are not eligible for refunds:

• • • Change of Mind
    • Option of taste (don’t like what was sent) 
    • Item no longer required 
    • Delivery was “late” using a *non-guaranteed service 
    • Unwilling to pay additional service fees 
    • Failed delivery

We advise customers not to take the liberty of returning products to our location and automatically expect to be refunded for it. If a product is returned to us after it has been dispatched from our facilities, we are often unable to reuse it, therefore a full refund would not be applicable in most cases. 

We believe that there is always a suitable, more reasonable alternative to issuing a refund. In some cases, customers may be eligible for a store credit to apply towards a future purchase. If a customer is unhappy with a product they’ve received in any way, please contact our customer service directly so that we can work together towards satisfying both parties.